The operational details that decide whether you trust us.
Most security companies look identical on a website. The actual differences live in the things that happen overnight, on a Saturday at 2am. Here is how we run it.
A live supervisor — every shift, every night.
Every Montclair officer is supervised in real time by a Canadian-based duty supervisor. Missed check-ins escalate automatically, and you have a direct line to the supervisor on duty for your account.
Documented reporting that ends the guesswork.
Shift reports, patrol reports and incident reports are all digital, time-stamped and emailed within minutes of completion. You see what we saw, when we saw it.
GPS-verified patrols, on a randomised schedule.
Mobile patrols use GPS check-in at every patrol point, with photo capture for issues. Schedules are randomised so they cannot be predicted by anyone watching the property.
Continuity by design.
Each site has a primary officer and a named back-up. You get a familiar face on most shifts, plus guaranteed cover when anyone is sick or on leave.
Local, owner-operated escalation.
There is no offshore call centre and no ticketing queue. Major incidents reach the owner the same hour, and you get a written follow-up the next morning.
Get a quote in 24 hours, or call dispatch right now.
Tell us about your site and we'll come back with hours, scope and pricing within one business day. Need cover sooner? Our dispatch line is staffed 24/7.